Welcome to the H2G Expandable Garden Hose Help Page

Below you will find lots of resources to help you setup and troubleshoot any issues you are having with your hose.

If you still have issues with your Hose, then please email us at info@h2g.shop and we will get back to you as soon as possible. We aim to reply within 24hours and be assured we will do our best to ensure you are fully satisfied.

Help

INSTRUCTIONS for general watering hose use

1. Before using your hose place the rubber washer firmly inside the female coupling (fig. 1). This will prevent leaking. When using the hose for the first time, it is recommended that you first fill and extend the hose and slightly stretch the hose to release tightness in the outer folded material covering. Then release the water and refill to use normally.
2. Attach the female end of the hose to the water source (fig. 1).
3. Attach the supplied on/off valve to the male end of the hose (fig. 2).
4. Turn the on/off valve to the OFF position.
5. Turn the water on at the source. Gradually increase the water pressure. The hose will
automatically expand up to 3 times its original length.
6. When the hose is fully expanded turn the on/off valve to the ON position. You can now use
the hose like any ordinary hose.
7. When you are finished using the hose, turn the water off at the source spigot.
8. Allow the water in the hose to drain by turning the on/off valve to the ON position. If you are using a nozzle then open the nozzle. As the water begins to drain, the hose will automatically contract back to its original length.

INSTRUCTIONS for use with a sprinkler

1. Turn the on/off valve at the end of your hose to the OFF position.
2. Turn the water on at the source and your hose will expand to its maximum length. When using the hose for the first time, it is recommended to first fill and extend the hose and slightly stretch the hose to release the tightness in the outer folded material covering. Then release the water and refill to use it normally.
3. Attach your sprinkler to the on/off valve
4. Place your sprinkler in your desired place in your yard or garden.
5. Point the sprinkler nozzle away from you and turn the on/off valve to the ON position and move away. Your sprinkler will work in the same way that it does with an ordinary hose. NOTE: if you’re using a sprinkler that is NOT attached to the ground (such as an oscillating sprinkler) when you turn the water off your sprinkler maybe dragged a short distance as the hose contracts back to its original length. This should not harm your hose or your sprinkler.

Warnings and Maintenance Information

Please make sure to follow the guidelines below:
a. Do not run hot water through the hose.
b. Do not leave the water turned on and the hose under pressure when not in use
c. In summer when you’re not using your hose, keep it drained and ensure it is shaded
did as much as possible
d. Protect your H2G hose from harsh winter weather by storing it indoors. Be sure to
drain the hose completely before storage as water remaining in the hose may freeze, which will result in damage to the hose
e. Never drink water fron the hose as this can be extremely dangerous, as it can be exposed to conditions that can be harmful to humans such as (Mould & bacteria, Chemicals, Insects and Stagnant water)
f. Don’t stretch the hose when it is empty and there is no water in it. The hose is intended to expand only when the water is turned on.
g. Please don’t use the hose with pressure washers

H2G Expandable Hoses - Troubleshooting and maintenances FAQs

Menu